Billing Policy
Last updated: August 2026
How invoicing, payment and renewals work across all our services.
Currency and taxes
All prices are quoted in Jordanian Dinars (JOD) and exclude 16% sales tax unless stated otherwise. Tax is itemized on every invoice.
Invoicing and payment
Invoices are generated 14 days before the renewal date and sent to your account email. Services are payable in advance for the selected billing cycle. Accepted payment methods are listed at checkout in the client area.
Renewals and late payment
Services renew automatically at the end of each cycle unless cancelled beforehand. Unpaid services are suspended 3 days after the due date and terminated — including data deletion — 14 days after suspension. A reactivation of a suspended service is free once the outstanding invoice is settled.
Price changes
We may adjust prices for renewal cycles with at least 30 days' notice by email. Price changes never affect a cycle you have already paid for.
Billing disputes
If you believe an invoice is incorrect, open a billing ticket within 30 days of the invoice date. We review disputes within 5 business days and correct any confirmed errors.